Effective Date: August 5, 2026
Service Command HQ is currently operated by David J. Zinni, a North Carolina sole proprietor (“Service Command HQ,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through ServiceCommandHQ.com, the Service Command HQ platform, demonstrations, trials, support channels, and related services (collectively, the “Service”).
Service Command HQ is designed for service businesses such as HVAC, plumbing, electrical, and other field-service companies. It may provide digital receptionist, scheduling, dispatch, customer-relationship management, estimates, invoices, payments, follow-up, and reporting features.
This Privacy Policy applies to:
For information we collect directly to market, sell, bill, secure, or administer Service Command HQ, we determine the purposes and means of processing.
For information a Customer submits to or processes through the Service about its End Customers, personnel, jobs, and business operations (“Customer Data”), the Customer generally determines why and how the information is used. Service Command HQ processes that information on the Customer’s behalf as a service provider or processor. End Customers should normally direct privacy requests to the service business with which they interacted. We will assist Customers with verified requests as required by applicable law and our contract.
We may collect:
We may collect:
Depending on the Customer’s configuration and use, Customer Data may include:
When digital receptionist or call features are enabled, we and communications and AI providers may process:
Artificial-intelligence transcription and summarization may contain errors. Customers and Authorized Users are responsible for reviewing important information before relying on it.
When text-message, email, notification, or follow-up features are enabled, we may process:
Some features may prepare drafts for Customer review instead of sending them automatically. The Customer controls whether and when a draft is approved and sent, subject to its account configuration.
Depending on enabled features, the Service may process:
We may collect or process:
Payment processors collect complete payment-card or bank information under their own privacy policies. Service Command HQ does not intend to store complete card numbers or security codes.
We and our providers may automatically collect:
We may use information to:
The Service uses artificial intelligence and automated systems to perform functions such as speech recognition, conversational responses, transcription, summarization, information extraction, urgency flagging, drafting, and recommendations.
Customer Data may be transmitted to AI service providers solely as necessary to provide, secure, maintain, and improve the contracted Service, subject to applicable agreements and settings. Service Command HQ does not use Customer Data to train a generalized AI model for unrelated customers unless the Customer separately and expressly agrees.
AI output is probabilistic and may be inaccurate, incomplete, delayed, or inappropriate. It must not be treated as a guaranteed factual record, professional opinion, life-safety determination, or substitute for human review.
The website and platform use cookies, browser storage, pixels, tags, and similar technologies for authentication, security, preferences, performance, and analytics.
ServiceCommandHQ.com currently uses Google Tag Manager and may use Google Analytics or other analytics services. These providers may process IP address, device, browser, page-view, interaction, and identifier information under their own policies.
Where required, optional analytics and advertising technologies will not be activated until the visitor makes a cookie choice. Additional information appears in our Cookie Policy.
We may disclose information to:
We do not knowingly sell personal information for money. If an analytics or advertising practice is legally treated as a “sale,” “sharing,” or targeted advertising, applicable visitors may use available cookie controls or contact us to exercise a legal opt-out right.
Customers decide what Customer Data to collect and place in the Service. Each Customer is responsible for:
Service Command HQ may require Customers to use a standard disclosure or consent step for certain features.
We retain information for as long as reasonably necessary to provide the Service, maintain the Customer relationship, fulfill the purposes described in this Policy, comply with law, resolve disputes, enforce agreements, maintain security, and preserve legitimate business records.
Retention varies by data type, Customer configuration, legal obligations, account status, backup cycles, and support needs. After account termination, Customer Data may remain temporarily in restricted backups, logs, fraud-prevention records, transaction records, or legal archives before deletion or deidentification.
Customers should export required business records before closing an account. We may retain deidentified or aggregated information that cannot reasonably identify an individual.
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and Service. Safeguards may include access controls, authentication, logging, vendor management, data minimization, secure transmission, backups, monitoring, and incident-response procedures.
No service, network, or storage system is completely secure. Customers remain responsible for securing their devices, accounts, passwords, personnel access, and exported information.
Depending on location and applicable law, an individual may have rights to request access to, correction of, deletion of, or a copy of personal information; obtain information about processing; withdraw consent; or opt out of certain marketing, analytics, sale, sharing, or targeted-advertising practices.
Website visitors and Customer account contacts may submit a request using the contact information below. We may verify identity and authority before completing a request.
End Customers and Customer personnel should first contact the service business that collected their information. If we receive a request concerning Customer Data, we may refer it to the relevant Customer and assist that Customer as legally required.
Marketing emails may be stopped through the unsubscribe link. Text-message recipients may use the opt-out method stated in the message, such as replying STOP, when supported. Cookie preferences may be managed through the website’s consent control or browser settings.
The Service is intended for business use by adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website or account-registration process. Customers may not use the Service to intentionally collect children’s personal information in violation of applicable law.
The Service is not designed to store Social Security numbers, complete payment-card data, medical records, protected health information subject to HIPAA, government identification numbers, passwords for unrelated systems, criminal-investigation records, or other highly sensitive information unless we expressly agree in a written contract designed for that use.
Customers and users must not place such information in call scripts, notes, messages, forms, files, transcripts, or other fields. Service Command HQ is not a HIPAA-compliant healthcare platform unless a signed agreement expressly states otherwise.
Service Command HQ may flag words or conditions selected by a Customer as potentially urgent. It is not a 911 service, alarm-monitoring service, dispatch center, medical service, or life-safety system. Automated classifications, alerts, calls, messages, and transfers may fail, be delayed, or be wrong.
Customers must maintain independent emergency procedures and must clearly instruct callers to contact 911, the fire department, the gas utility, poison control, or another appropriate emergency authority when immediate danger may exist.
Customers may connect the Service to third-party telephone, calendar, payment, email, mapping, accounting, or other services. Those services process information under their own terms and privacy policies. Service Command HQ is not responsible for a third party’s independent privacy or security practices.
Service Command HQ and its providers may process information in the United States and other locations where they operate. Privacy laws in those locations may differ from the laws where an individual lives. Where required, we will use legally recognized safeguards for cross-border transfers.
We may update this Privacy Policy as the Service, vendors, ownership, or legal requirements change. The revised Policy will be posted with a new effective date. Material changes may also be communicated through the Service or by email to the Customer account owner.
For privacy questions or requests, contact:
Service Command HQ
Attn: David J. Zinni
New Bern, North Carolina 28562, United States
Email: support@servicecommandhq.com
Phone: (252) 546-6501
Effective Date: August 5, 2026
These Terms of Service (“Terms”) are a legal agreement between you and Service Command HQ. Service Command HQ is currently operated by David J. Zinni, a North Carolina sole proprietor (“Service Command HQ,” “we,” “us,” or “our”). These Terms govern access to and use of ServiceCommandHQ.com, demonstrations, trials, accounts, software, digital receptionist, scheduling, dispatch, CRM, estimate, invoice, payment, communication, reporting, support, and related services (collectively, the “Service”).
By creating an account, accepting an order form, selecting an acceptance checkbox, accessing a trial, or using the Service, you agree to these Terms. If you use the Service for a company or other organization (“Customer”), you represent that you have authority to bind that Customer.
The Service is intended for lawful business use. You must be at least 18 years old and legally capable of entering a contract. You may not use the Service if you are prohibited from doing so by law or if we previously terminated your access for misuse.
A Customer may subscribe through an online checkout, order form, proposal, statement of work, or other written ordering document (an “Order”). Each Order is incorporated into these Terms.
If an Order conflicts with these Terms, the Order controls only for the specific commercial or service term it expressly changes. Additional policies or feature-specific terms may apply when clearly presented and accepted.
Customers may authorize owners, administrators, dispatchers, technicians, employees, contractors, or other users to access the Service. The Customer is responsible for:
An account is for the subscribing Customer and may not be sold, leased, or shared with an unrelated business without written approval.
During an active trial or paid subscription and subject to these Terms, we grant the Customer a limited, nonexclusive, nontransferable, revocable right to access and use the Service for its internal business operations.
No software, source code, model, workflow, or intellectual-property ownership is transferred. All rights not expressly granted are reserved.
Service Command HQ may assist with business settings, scripts, hours, service areas, workflows, emergency keywords, users, templates, integrations, and other configuration. The Customer must review and approve its configuration before live use and after material changes.
Customer-provided business information, pricing, schedules, policies, service areas, scripts, and instructions must be accurate and lawful. We are not responsible for harm caused by inaccurate Customer instructions or failure to review configuration.
The Service may use artificial intelligence, automated speech recognition, artificial or synthesized voice, transcription, summarization, classification, and recommendations.
AI output may be inaccurate, incomplete, inconsistent, delayed, or unavailable. The digital receptionist may misunderstand a caller, record an incorrect address, miss urgency, schedule the wrong time, provide outdated information, or fail to complete a transfer or alert. The Customer must maintain reasonable human review and backup procedures.
The Customer must not represent that an AI receptionist is a licensed professional, public-safety dispatcher, medical provider, human employee, or infallible decision-maker. Where required or reasonably appropriate, the Customer must disclose that the caller is interacting with an automated or AI system.
The Service does not make final employment, credit, insurance, housing, medical, legal, public-safety, or other high-impact decisions.
Call recording, transcription, monitoring, artificial voice, and consent laws vary by jurisdiction. Before using a call feature, the Customer must:
The Customer authorizes Service Command HQ and its providers to process call audio, metadata, transcripts, summaries, and related Customer Data solely to provide and secure the Service.
Service Command HQ may require an audible disclosure or affirmative consent step and may suspend recording or transcription features if lawful use cannot be confirmed.
Service Command HQ is not a 911 service, alarm company, emergency communications center, medical service, gas-leak detector, fire-detection system, or life-safety system. Emergency keywords, urgency scores, alerts, transfers, and recommendations are business workflow aids only.
The Customer must maintain independent emergency procedures, on-call coverage, telephone access, and instructions directing people to 911 or the appropriate emergency authority. The Customer must not rely on the Service as the only method of receiving or responding to a potentially dangerous condition.
We do not guarantee that an emergency word will be detected, that an alert will be delivered, that a person will see it, or that a call will be transferred successfully.
When communication features are enabled, the Customer is the sender and determines the recipients, content, timing, and purpose of messages sent for its business. The Customer is responsible for compliance with all applicable calling, texting, email, advertising, consumer-protection, recordkeeping, and consent laws.
The Customer must:
Service Command HQ may block, limit, or suspend messages that appear unlawful, abusive, fraudulent, or likely to harm deliverability or provider relationships.
Scheduling and dispatch suggestions depend on Customer-supplied information, availability, service area, skills, device settings, mapping data, and system availability. The Customer is responsible for reviewing assignments and ensuring that personnel are qualified, available, properly licensed, and safely dispatched.
If location features are enabled, the Customer must provide legally required workforce notices and obtain legally required consent. Location features may be inaccurate and must not be used as the sole basis for discipline, payroll, emergency response, or another consequential decision.
The Service may assist with estimates, invoices, recurring service agreements, payment status, taxes, reports, and business analytics. These features are administrative tools, not accounting, tax, legal, lending, or financial advice.
The Customer is responsible for prices, descriptions, taxes, licenses, disclosures, warranties, refund obligations, accounting treatment, invoice accuracy, payment disputes, and compliance with laws governing its goods and services.
Payment processing may be provided by an independent processor. Processor terms and fees apply. We do not guarantee approval, settlement, reversal, chargeback outcome, or availability of a payment service.
We may offer a trial for the period stated on the website or Order. Unless an Order states otherwise:
A paid subscription will not begin automatically unless the Customer has been clearly shown and accepted the price, renewal terms, and payment authorization.
The Customer will pay the fees stated in the accepted Order or checkout. Unless the Order states otherwise:
Promotional, founding-customer, trial, or discounted pricing may have eligibility limits and may end for future customers. We will not change the recurring price for an existing paid period. Future renewal pricing may be changed with advance notice as required by law or the Order.
As between the parties, the Customer owns Customer Data. The Customer grants Service Command HQ and its providers a limited, nonexclusive right to host, copy, transmit, transform, display, and otherwise process Customer Data only as necessary to provide, secure, support, and improve the contracted Service, comply with law, and enforce the agreement.
The Customer represents that it has all rights, notices, permissions, and legal bases necessary to provide and process Customer Data through the Service.
We may create deidentified or aggregated information that does not reasonably identify the Customer or an individual. We may use that information to operate, secure, analyze, benchmark, and improve the Service.
Our Privacy Policy is incorporated into these Terms. Where we process Customer Data on a Customer’s behalf, the Customer is generally the controller or business and Service Command HQ is generally the processor or service provider.
The parties will comply with applicable privacy and data-protection obligations. If a legally required data-processing addendum is necessary, the parties will execute an appropriate addendum before the relevant processing begins.
The Customer must not use the Service for protected health information subject to HIPAA or other specially regulated data unless we have expressly agreed in a signed written contract designed for that use.
Each party may receive nonpublic business, technical, security, pricing, Customer, or product information that a reasonable person would understand to be confidential. The receiving party will use confidential information only to perform or receive the Service and will protect it with reasonable care.
Confidential information does not include information that the receiving party can document was lawfully known without restriction, independently developed, received lawfully from another source without duty, or publicly available without breach.
Required legal disclosure is permitted after reasonable advance notice when legally allowed.
The Customer and Authorized Users may not:
The Service may depend on or integrate with third-party hosting, AI, telephone, messaging, email, calendar, mapping, payment, accounting, or other services. The Customer authorizes the connections it enables.
Third-party services are governed by their own terms and may change, fail, suspend access, or impose fees. We are not responsible for a third party’s independent conduct, but we will use reasonable efforts to manage providers necessary to our Service.
Service Command HQ and its licensors own the Service, software, source code, models, workflows, interfaces, documentation, branding, templates, improvements, and related intellectual property.
The Customer may use reports, drafts, summaries, estimates, invoices, and other output created from its Customer Data for its internal business operations, subject to applicable law and third-party rights.
If the Customer provides feedback or suggestions, it grants us a perpetual, worldwide, royalty-free right to use them without restriction or compensation, provided we do not publicly identify the Customer without permission.
We may improve, modify, replace, or discontinue features. We will provide reasonable notice when a material removal significantly reduces paid core functionality, unless immediate action is necessary for security, law, provider availability, or misuse.
Preview, beta, demonstration, or experimental features may be incomplete, changed, or discontinued and are provided without a service-level commitment.
Internet, electricity, telephone carriers, AI providers, hosting providers, devices, and third-party integrations may fail. We do not guarantee uninterrupted or error-free availability.
We may suspend access when reasonably necessary because of unpaid fees, security risk, unlawful or abusive use, provider requirement, threat to the Service or others, or material breach. When practical, we will provide notice and an opportunity to cure.
Suspension does not excuse amounts already owed.
Either party may terminate as stated in the Order. Unless the Order states otherwise, a month-to-month Customer may cancel before the next renewal, and access continues through the paid period.
We may terminate for an uncured material breach, unlawful conduct, repeated payment failure, serious security threat, or use that threatens a provider relationship.
Before termination, the Customer should export required records. After termination, we may disable access and delete Customer Data according to our retention practices, legal obligations, backup cycles, and any applicable Order. We are not a permanent records archive.
Sections concerning fees owed, ownership, confidentiality, disclaimers, liability, indemnification, disputes, and provisions that by nature should survive will survive termination.
To the fullest extent permitted by law, the Service, AI output, and support are provided “as is” and “as available.” We disclaim express and implied warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, uninterrupted availability, and results.
We do not guarantee that the Service will capture every lead, answer every call, identify every emergency, deliver every alert, schedule accurately, increase revenue, reduce costs, satisfy every caller, comply automatically with every law, or operate without interruption or error.
Some jurisdictions do not permit certain exclusions, so part of this section may not apply.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, goodwill, opportunity, or data; business interruption; replacement-service cost; or claims arising from failed calls, undelivered alerts, inaccurate AI output, missed appointments, or third-party services, even if advised of the possibility.
To the fullest extent permitted by law, Service Command HQ’s total aggregate liability arising from the Service or these Terms will not exceed the fees paid by the Customer to Service Command HQ during the six months immediately before the event giving rise to the claim.
The limitations do not apply to liability that cannot legally be limited. Each party acknowledges that pricing reflects this allocation of risk.
The Customer will defend, indemnify, and hold harmless Service Command HQ and its owner, personnel, and contractors from third-party claims, damages, penalties, liabilities, and reasonable costs arising from:
Service Command HQ will promptly notify the Customer of a covered claim and provide reasonable cooperation. The Customer may not settle a claim in a manner that admits fault by or imposes obligations on Service Command HQ without written consent.
These Terms are governed by North Carolina law without regard to conflict-of-law rules.
Before filing a lawsuit, the parties will provide written notice of the dispute and attempt in good faith to resolve it for at least 30 days. Unless applicable law requires otherwise, court proceedings must be brought in a state or federal court with jurisdiction in or serving Craven County, North Carolina, and each party consents to that jurisdiction and venue.
We may update these Terms to reflect Service, ownership, vendor, legal, or operational changes. Material changes will be posted with a new effective date and may be communicated to the Customer account owner. Changes will not retroactively reduce rights for a completed paid period unless required by law or necessary to address security or misuse.
Continued use after revised Terms take effect constitutes acceptance where permitted by law. If required, we will request affirmative acceptance.
These Terms, the Privacy Policy, and each accepted Order are the complete agreement concerning the Service and replace prior discussions about the same subject.
Neither party is the other’s partner, agent, employer, or joint venturer. The Customer may not assign the agreement without written consent. We may assign it in connection with formation of Service Command HQ LLC, a financing, reorganization, merger, or sale of the business or relevant assets.
If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. Headings are for convenience. Electronic acceptance and notices are valid to the extent permitted by law.
Service Command HQ
Attn: David J. Zinni
New Bern, North Carolina 28562, United States
Email: support@servicecommandhq.com
Phone: (252) 546-6501
Effective Date: August 5, 2026
This Cookie Policy explains how Service Command HQ uses cookies and similar technologies on ServiceCommandHQ.com and in the Service Command HQ platform. It should be read with the Privacy Policy.
Cookies are small text files stored by a browser. Similar technologies include local storage, session storage, pixels, tags, software development kits, and device identifiers. They can recognize a browser, maintain a session, remember preferences, measure activity, and support security.
These technologies support login, authentication, account security, fraud prevention, load balancing, consent choices, navigation, and core functionality. The Service may not function properly without them.
These remember settings such as language, display, business preferences, and other choices that improve the experience.
These help us understand visits, navigation, feature usage, errors, performance, and general interaction so we can improve the website and Service.
If enabled, these may measure campaign effectiveness or help limit and personalize advertising. They should remain disabled until legally required consent is obtained.
ServiceCommandHQ.com uses Google Tag Manager to manage website tags and may use Google Analytics. Google and other enabled providers may receive IP address, browser, device, page, interaction, and identifier information under their own privacy policies.
Google Tag Manager should not be configured to load optional analytics or advertising tags before the visitor’s required consent choice.
Where available, visitors may accept, decline, or customize optional cookies through the website’s consent banner or settings link. Necessary technologies cannot be disabled through that control because they support core operation.
Browser settings can also block or delete cookies. Blocking technologies may affect login, preferences, performance, or Service availability.
Some technologies end when the browser closes; others remain for a defined period or until deleted. Retention depends on purpose, configuration, and provider. We review optional technologies and remove those no longer reasonably necessary.
We may update this Cookie Policy when technologies, providers, or laws change. The revised version will be posted with a new effective date.
Questions may be sent to support@servicecommandhq.com or Service Command HQ, Attn: David J. Zinni, New Bern, North Carolina 28562.
These short clauses are operational companions to the policies. They should be implemented in the product, not merely posted on a legal page.
Use this before recording or transcription begins where technically possible, or immediately at the start before collecting job details:
Hello, you’ve reached [Business Name]. I’m an AI receptionist. This call will be transcribed and may be recorded to handle your service request. Do I have your permission to continue?
The system should wait for a clear affirmative response. If the caller declines, the system should stop recording/transcription where feasible and offer a human callback or another contact method. A local attorney should confirm the exact flow for every state in which a Customer receives calls.
If you smell gas, see fire or smoke, have a carbon-monoxide alarm, or believe anyone is in immediate danger, hang up and call 911 or the appropriate emergency utility now. This service is not an emergency-response line.
I am authorized to act for this business. I agree to the Terms of Service, acknowledge the Privacy Policy, and understand that live calling, messaging, payment, and third-party integrations may require separate setup, consent, verification, and charges.
The words “Terms of Service” and “Privacy Policy” must be clickable links. The box must not be preselected, and acceptance should be logged with user, timestamp, policy version, and IP or equivalent audit information.
Use only when text messaging is enabled and after confirming the exact use with counsel and the messaging provider:
By providing your mobile number and selecting this box, you agree to receive service-related text messages from [Business Name] concerning appointments, estimates, job updates, and account activity. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.
Marketing texts require a separate, unchecked consent specifically authorizing marketing.
Send me occasional Service Command HQ product news and offers. I can unsubscribe at any time.
Service and account notices should be distinguished from marketing messages.
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